Contact information

ast Updated: May 10, 2026

1. We're Here 24/7

No matter when you need us—day or night, weekday or weekend—our team is ready to help. We operate 24 hours a day, 7 days a week so you never have to wait for assistance.

2. Contact Methods

Live Chat (Fastest Response)

Availability: 24/7 — Always On
Location: Look for the chat icon in the bottom-right corner of every page on [your-store.myshopify.com]
Response Time: Immediate to under 2 minutes during peak hours
Best for:
  • Quick order questions
  • Product inquiries
  • Technical issues
  • Real-time troubleshooting

Email Support

Primary: davidhowze@freenet.de
Orders: https://toolvault.tech/collections/all
Availability: 24/7 — We monitor continuously
Response Time: Within 4 hours, typically under 2 hours

Phone Support

Customer Service: davidhowze@freenet.de
Availability: 24/7 — Always answered
Response Time: Immediate during all hours


Table
Channel Availability Typical Response
Live Chat 24/7 Immediate – 2 minutes
Phone 24/7 Immediate
Email 24/7 Under 4 hours
Social Media 24/7 monitoring 1–4 hours

6. Contact Form

Prefer to send a detailed message? Use our contact form and we'll reply within 4 hours, any time of day.
[Contact Form / Link to Shopify Contact Page]