Refund policy

1. Overview

At toolvault, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may return your item(s) in accordance with the terms outlined below.

2. Return Window

You have 60 days from the date of delivery to initiate a return. To be eligible for a return, your item must be:
  • Unused and in the same condition as received
  • In the original packaging
  • Accompanied by proof of purchase (order number or receipt)

3. Non-Returnable Items

The following items cannot be returned or refunded:
  • Gift cards
  • Downloadable software or digital products
  • Perishable goods (food, flowers, etc.)
  • Intimate or sanitary goods (swimwear, undergarments, earrings)
  • Customized or personalized items
  • Items marked as "Final Sale" or "Non-Returnable"
  • Hazardous materials or flammable liquids/gases
Note: Please check individual product pages for specific return eligibility.

4. Return Process

To initiate a return:
  1. Contact us at [your email] with your order number and reason for return
  2. Wait for approval — we will respond within [1-2] business days with return instructions
  3. Ship the item — you are responsible for return shipping costs unless the item is defective or we made an error
  4. Inspection — once received, we will inspect the item within [3-5] business days
  5. Refund issued — approved refunds will be processed to the original payment method

5. Refund Policy

  • Full refund: Issued for items returned in original condition within the return window
  • Partial refund: May be issued for items that are opened, used, or missing original packaging
  • Store credit: Offered at our discretion for returns outside the standard window
  • Original shipping costs: Non-refundable unless the return is due to our error
Refund Processing Time: [5-10] business days after approval, depending on your payment provider.

6. Exchanges

We only replace items if they are defective or damaged upon arrival. If you need an exchange for the same item:
  1. Contact us within [7] days of delivery
  2. Include photos of the damage/defect
  3. We will ship a replacement at no additional cost once the original is returned or provide a prepaid return label

7. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:
  • Contact us within [48 hours/7 days] of delivery
  • Provide photos and your order number
  • We will cover return shipping costs and offer a full refund or replacement

8. Order Cancellations

  • Before shipment: Orders can be cancelled within [1-2] hours of placement for a full refund
  • After shipment: Orders follow the standard return process once delivered

9. Late or Missing Refunds

If you haven't received your refund after [14] business days:
  1. Check your bank account or credit card statement again
  2. Contact your credit card company or bank (processing times may vary)
  3. If you've done all of this and still have not received your refund, contact us at [your email]

10. Return Shipping

  • Customer responsibility: You are responsible for paying return shipping costs unless the item is defective or we sent the wrong item
  • Shipping method: We recommend using a trackable shipping service or purchasing shipping insurance for items over [$75]
  • Risk: We are not responsible for items lost or damaged during return transit

11. International Returns

For orders shipped outside usa:
  • Return shipping costs are the responsibility of the customer
  • Customs duties and taxes are non-refundable
  • Please allow additional time for international return processing

12. Changes to This Policy

We reserve the right to update or modify this Return and Refund Policy at any time. Changes will be posted on this page with an updated "Last Updated" date.

13. Contact Us

For questions about returns or refunds, please contact us:
  • Email: davidhowze@freenet.de
  • Address: 1215 W 90th St Chicago IL 60620
  • Hours: 24/7